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Propel Your Organization with Business Intelligence Tools
No business can succeed without its customers, which means providing a good customer experience is incredibly critical. To that end, Oracle has designed their HCM Fusion applications to be easy to use, boosting employee productivity and helping companies serve customers at a high level.
Flexibility
Flexibility is one of the most prominent traits of the HCM user experience. For example, as highlighted in this blog post from Oracle, the HCM Cloud applications place a premium on multi-platform flexibility—that is, its users can seamlessly switch between working on mobile phones, desktop or laptop computers, and tablets.
This, in turn, can let employees easily carry out their duties no matter where they are. It can be especially helpful for employees working with customers in the field; for instance, if a customer has a question and the answer is available in the HCM Cloud, an employee can access that answer no matter which type of platform they have access to at the time.
Efficiency
Efficiency is another hallmark of the HCM Cloud user experience. As explained by Oracle employee Pratibha Pandey, the company views helping other companies become more efficient as extremely important.
The Oracle Fusion Transactional Business Intelligence Enterprise—a component of the HCM Cloud—serves as an example of Oracle’s efforts to help companies become more efficient. Business intelligence (BI) is a way companies can identify inefficiencies, mis-allocated resources, and other problems. Additionally, the BI support tools can help companies keep their most talented performers in the fold. That is a critical task for keeping customers happy.
For example, if an employee thrives when working with certain clients, the BI support tools can help make decisions on compensating that employee fairly. That, in turn, can make the employee less likely to leave—and more likely to keep pleasing customers.
Oracle HCM Reports Help Your Organization Thrive
Everything in the HCM Cloud set of tools is designed to be easy to use. For example, as highlighted on this UX Award submission, the applications feature a unified design philosophy that can be summed up as “glance, scan, commit.” Users glance to see what they need to do, scan to gain information, and—with just one gesture—commit to taking action. The end result is that employees spend less time bogged down in menial tasks and more time serving customers. If you are looking to help your business grow by implementing these strategies, contact DataTerrain today to see what we can do for your organization.